Shared Services Are Not a Cost Play. They're a Capability Strategy.
The President's Management Agenda has made something clear that many agencies have resisted hearing: doing everything yourself is not a sign of mission strength, it is a sign of resource misallocation. The PMA's focus on shared services - through the Quality Service Management Office framework and the push toward governmentwide platforms for HR, finance, grants, and IT - is not about cutting budgets. It is about redirecting capacity. When an agency runs its own payroll system, its own travel platform, and its own grants management infrastructure, it is spending engineering hours, security resources, and leadership attention on commodity functions that have nothing to do with its core mission. Those are hours not spent on the work that only that agency can do. We have worked with agencies at every stage of shared services adoption. The ones who get it right treat the transition as a mission investment, not an IT project. They start by being honest about what is truly mission-differentiating and what is infrastructure. They build a transition roadmap that accounts for data migration, change management, and the workforce impact of moving off legacy systems. And they measure success not by the number of systems decommissioned, but by the mission capacity they freed up. The PMA has set the direction. The agencies that move deliberately and strategically will be the ones that emerge with more resources pointed at the work that matters.
President's Management Agenda: Shared Services